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nbn Sky Muster

3/02/2017

nbn Sky Muster Update

 

The Interim Satellite Service (ISS) is due to be switched off on 27 February 2017, so if you haven't yet arranged to transition across to Sky Muster you should do so as soon as possible to retain a service.

To assist with a smooth transition, nbn has set up a 1800 call back number so that we can capture any ISS migration issues.

The number is 1800 726 434

If you are experiencing issues, leave as much detail as possible, including:

  • your contact and road address details
  • best method to contact and best time to call back for an appointment
  • current ISS RSP
  • ISS ID (if known)
  • if you have Telstra mobile coverage at your location (for the potential of a dongle)
  • if you have placed an order and if so, with which RSP